Information
At Sacredflame, we strive to ensure your complete satisfaction with every purchase. We pride ourselves on our commitment to quality and service. This page outlines our return policy to ensure a smooth and transparent process.
Frequently asked questions
We understand you may have questions regarding our return process. Below are some frequently asked questions to assist you in understanding our policies at Sacredflame. We aim to make your return experience as straightforward as possible.
What's the most important thing for customers to know about returning a Sacredflame product?
The most important thing to know is that we offer a return policy and refund for eligible items.
How long do customers have to return an item?
Customers have 15 days after receiving their item to initiate a return.
Can I return a product if I don't like the scent?
Candle GuideUnfortunately, we cannot accept returns based on scent preference alone due to hygiene reasons. We recommend reading the product descriptions carefully before making a purchase or consulting our Candle Guide for more information on choosing the right scent for you.
How do I start a return?
What condition should the product be in to be eligible for a return?
To be eligible for a return, the product must be unused and in its original packaging.
How will customers get their money back?
You will receive a refund back to your original method of payment, whether it's a debit or credit card.
Are there any products that are non-refundable?
Yes, for hygiene reasons, bath and body products that have been opened or used are non-refundable. Additionally, sale items are final and cannot be returned.
Who pays for the return shipping?
Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely.
Your satisfaction, our priority
At Sacredflame, we value your trust and strive to provide exceptional products and customer service. Our return policy is designed with your satisfaction in mind. If you have further questions or concerns, please do not hesitate to contact us.